Company Details

Law Salons is owned and operated by Law & Sons Ltd.

Registered company number: 10538221

Registered Office:
Tayler Bradshaw Accounting
Cambridge House
16 High Street
Saffron Walden
CB10 1AX

VAT Registration No – 277603972


Customer Complaints Policy

Our priority at Law Salons is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim for the highest standards in everything we do.

Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

If you need to raise a complaint, you can read the full policy here

Our Privacy Policy

At Law salons we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after three(3)years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services. – We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders – We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews– After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty – We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing – We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.Marketing material will not be sent to any persons under the age of 16 years.

Data processors and data locations – We use a Shortcuts business software solutionwithin our business to provide the services listed above. Thissoftware solution storesand processesdata in alocation outside our business premise. For a list of software providers and data storage locations please visit: www.shortcuts.co.uk You may contact Mr D Law at saffronwalden@lawsalons.com to:

  • Request a discussion about our Privacy Policy
  • Request information we have stored about you
  • Request we remove all identifying information about you
  • Make a complaint.